🔒   Privacy Policy

We do not collect personal or identifiable data about children who use our physical journals. For storefront visitors, we only collect the minimum data necessary to fulfil your order: your name, email address, phone number, and shipping address. This is done in compliance with the Kenya Data Protection Act (KDPA).

Your data is used solely to:

• Process and deliver your order
• Send you order confirmation and shipping updates
• Respond to enquiries you send us via our contact page
• Send our weekly newsletter prompt (only if you subscribed)

We do not use your data for advertising profiling or share it with third-party marketers.

We will never sell, rent, trade, or share your family's personal information with any third party for commercial purposes. Your trust is the foundation of everything we do at Joy Hue.

Joy Hue products are used by children, so we take extra care. Our physical journals contain no tracking technology and collect no data. We do not knowingly collect any personal data from children under the age of 18 without verified parental consent. All orders are placed and managed by parents or guardians.

Our website uses minimal, functional cookies only — for example, to remember your shopping cart and currency preference. We do not use advertising cookies, third-party tracking pixels, or analytics that identify individual users. You can clear cookies at any time through your browser settings.

All transactions are processed through M-PESA (Co-operative Bank Paybill) and Stripe. We do not store your card or M-PESA PIN on our servers. All payment processing is encrypted using industry-standard SSL/TLS protocols.

Under the Kenya Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for newsletter communications at any time

To exercise any of these rights, please reach us via our Contact Page or WhatsApp us at +254 742 787 204.